SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KANTANGUA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kantangua.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent
Wow! Excellent product, exceptional packaging! Excellent quality shoes. Highly recommended this store!
Description corresponds, sending fast, packing good, air package, the parcel was sent in M. O. 15 days, the color is gray, deep, the material is dense, the threads do not stick out, but the quality of tailoring is not very good, the size 9,5 approached 43 Rus the 43
Top
Nice shoes, size fits good, very fast shipment. Not sure if they are genuine leather though, they are very very light weight and that’s a bit unusual.
Outstanding summer shoe, very light, conveinent, light, a real Slipper for walk in complete peace of mind. Highly recommended, especially to those who have the foot big, measurement is perfect. Excellent store, very recommended, if inviasse some cupon would be even more excellent.
Leather is not natural quality is good. 4 points
Very good. Thank you.
looks great and quality
Fast ands good product!! I recommend the store.
Shipping fast. Slippers are soft, light. Took to work in the office. Let's see how much they serve. The size took on 47 Russian. Come on. The store is good. Thank you. They cost their money. I advise you to purchase.
Well packed, fast delivery and fits good. Not able to say something about the quality yet
I have 6 pairs of shoes from this maker / store. They are all well made and are very comfortable. I love DEKABR. Service is great and shipping fast.
Fast delivery. The quality looks good. Size correctly
very fast send.thank you
Very nice, just like the photo, choosing a number more we use in Europe comes in handy.
Very fast delivery. One week in France. I recommend the shoe and the store.
Excellent. Best value for money. Thanks a lot!
شكلها جميل وخفيفه ومقاسها مناسب لكن تناسب القدم النحيله ولاتناسب القدم العريضه
Very nice shoe! Good quality and fast delivery, I am satisfied.
Rich burgundy color. Super moccasins! I'm very happy with the purchase. All Super
I love this bright coloring! Moccasins are very comfortable, by the way
Slightly tight in photography. Size fits. Ordered from Russia, and came from China
Belle scarpe, imballaggio perfetto, ottimo venditore.