SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KANTANGUA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kantangua.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality
All right, quick delivery.
Simple, pretty, fast delivery...
Delivery is above all praise. Got it in the post office. Boots are slightly too big
Came quickly, but I did not like the size. Great. Although they draw the foot, measured by a ruler and chose.
The shoes is nice just as it was shown in the pictures. I recommend the store.
9.5 only suitable for 41 length with small stock a fullness and 41 a rise at the store he 43
The pair of shoes is good, however it is one size too small (size 42). Wonder if I can send it back and swap to a size 43?
Delivery 20 days. The size table does not match. My foot size is 27 cm. Ordered 10 (44) size. Shoes turned out to be more by one size.
So beautiful in physical
The cipőre 41 méretet írtak, majdnem 42 méretű. Nagy Lett the lábamra.
Seems like genuine leather, comfortable shoes and look classy, I am happy.
The site is more beautiful, in reality without shades.
Die Schuhe fühlen sich an wie Pantoffeln! Super
Item as described.
todo tal y como lo imagine,perfecto
For its price, the shoes are wonderful. The size is exactly according to the table, painted the foot on paper, measured and chose according to the table. So I choose shoes always, I have never made a mistake. The store sent quickly, despite May holidays, although another of his colleague pulled to the very end, until the end of the refund remained 1 hour. Seller recommend
The quality of the norms, the size is accurate. Let's see how long will live
Will go. The skin of young dermontia is simple, but it is not accurate, there is a chance that the cow ran through or lead
It's ok.Today i received the product.
Nice shoes. 10,5 at 44 Russian size. Thank you!
About the skin-I do not know, and so wow shoes for such a price
Thanks as in description
Shoes went about a month, packed in a blown package, inside the shoes also a blown package, the size exactly approached. The material is not clear.
Quick reception. Very good packaging. The product seems quality.