SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KANTANGUA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kantangua.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, as announced, even the size goes very well. Thank you.
עדיף one more
Corresponds to the description, the skin is soft, comfortable shoes, the size 8,5 came up to 42 size. The order was sent quickly, did not communicate with the store.
Beautiful, convenient, fast. thanks
I received an order in the regional center of Ukraine one and a half months after registration. Very long (almost a month) the parcel left China, although the store made the shipment quickly. The order came by a new mail. Track track all the route. Shoes came in a regular postal envelope-pupyrke without additional packaging. Got no damage. The quality of tailoring is good. The size of the shoes corresponds to the claimed. The insole is removed. Under it you can see that the sole is sewn, and not just glued. On the quality of the skin I can not judge-not a specialist. I recommend the goods to buy and the seller to cooperate.
인조가죽(싼마이) 티가 너무 많이 납니다.
For a very long time this parcel
product was just as specified. arrived much earlier than the expected delivery date
Very good thank you to the store it is the second shoes that I order
Кожа хоть и недорогая,но вполне достойно.Подошва тонковата,но сезона два выдержит.Подойдет только для беспроблемных,узких ног
Took 75 days to arrive hopefully it will fit my husband
Samara for 270 and a wide leg with a high rise size 10 was quite a bit too big, take 9.5. The quality of the skin (if it's skin) is very thin, almost like a rag. Well, the smell as usual poisoning and shoes weathered on the street. The very quality of tailoring is satisfactory, corresponds to the price. In the sock, let's see how long these cats will live)) delivered before the specified time
Envío súper rápido y material de calidad, vendedor confiable
Good arrived shoe large fits think
Order arrived in optimal conditions very fast to Chile and well-packed
Very comfortable the same as in the extremely soft description now we will see its durability
the shoe is good and is recommended
Thanks for the delivery order received all the okay came quickly. Yes, these are not which citizens said that they stink, nothing like a store, yes the skin is excellent shoes Thank you bolsh for the order.
I recommend the store, the quality is good.