SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KANTANGUA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kantangua.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable the same as in the extremely soft description now we will see its durability
the shoe is good and is recommended
Thanks for the delivery order received all the okay came quickly. Yes, these are not which citizens said that they stink, nothing like a store, yes the skin is excellent shoes Thank you bolsh for the order.
I recommend the store, the quality is good.
Comfortable, I wouldn't use them to go to a wedding but for daily use they're fine. As is also very good the relationship Quality-price. To be exact, the price is unbeatable and seem solid and at the same time flexible and therefore comfortable from the very first moment.
very good
가볍고 막 신기 좋아요 깔창 하나 사서 신으면 딱좋아요
nice
Satushyғa rakhmet tauarym zhaқsy Keldi, sapasynda Mian joқ, kөіilmaym
I am satisfied
the item arrived quite late, but the product was worth the price.
Мужские мокасины из натуральной кожи очень мягкие.Пошив хороший.Рекомендую.Точное описание товара.Продавец быстро отправил товар,спасибо.Доставили в UK на 9 день.
In the naturalness of the skin for such a price, I highly doubt. but the Chinese have good substitutes. For me the main thing is the sole. it looks good good good good
these shoe are very comfortable and fit true to size. The sole is very soft and flexible so they provide slipper like comfort but are durable enough for daily walking. These are excellent for driving as well. I am very happy with these shoes and have purchased a second pair. Time will tell how long they hold up but at this price, even if they only last a year or so, they are a bargain.
Perfect, as described, size the right and very good quality
Туфли сыну понравились. Мягкие. Удобные, не натирают. Сверху кожа с блеском. Не придется каждый раз полировать. Для школы пойдут
Very comfortable shoes
Too small! It would have taken size 13
Excellent.
Thanks thanks
It arrived okay.
Nice fit and lightweight.
Good product well-received
The goods came very quickly. In odpa the parcel was sent at once two orders, very convenient! Fully corresponds to the description. Look great on the leg, soft and comfortable. Thank you to the store for the gifts! Success in work!
bien