SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KANTANGUA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kantangua.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered through savings logistics. The size table is reliable-on the leg at the time. Feels like slippers. Sewn and glued neatly. There is no unpleasant smell.
These moccasins are of good quality, good finish as in the pictures the delivery is fast, good communication with the store. In summary I am very happy with my purchase.
Мокасины хорошие, сделаны добротно.
Beautiful moccasins, comfortable insole, beautiful seams very very well. Well packaged arrived in 11 days.
Compliant and fast
buyer must add some allowances after measuring foot sizes
Looks very good, only the delivery is long even worried
Very nice moccasin. Very nice blue color. Comfortable and flexible. Good size.
Good product and well packaged
Moccasins conform to the photo. Extremely comfortable, perfect for this summer. Arrival in the indicated times.
Good shoe for the price but some small details to improve. Since 2 months the price has increased by 2 €. No sewing on the sole.
Классные тапули,идут размер в размер.Мне понравились
Many thanks to the store for all the answers. Quality is super, sent quickly. The size approached perfectly. Very comfortable shoes, we will order more. Thank you for the gift, very nice
Very good product, super top packaging to avoid a crush in transportation. Too rare on this site to emphasize it and congratulate the store. At the top, congratulations!!
The size corresponds to the grid, I order for the second time
On the insole I intended 29 cm, although I ordered 28, but in the smaller ones would not fit because of the high rise. Sole with individual spikes did not like-the leg is not stable-floats ..
estoy conforme con el artículo muy bueno y rápido pero las tallas no coinciden con las medidas son un número más grande
We got there very quickly. Measured .. legs rest .. we will wear in dry weather. Seller Thank you!
Very very happy ☺
I had already bought other same ones before, and they are very good and elegant shoes.
Clear moccasins, natural suede, soft, comfortable! Fast delivery, ordered the 2nd time, the first time came not in size, sold, took immediately! The store is sociable, made a discount for the second order! Size 7.5 by 40 Russian (insole 26.5 cm), size 8,5 by 42 Russian (insole 27.5 cm) all good and good luck!!!
Perfekti mokasini,ļoti ērti, atbilst izmēram.